I noticed when I was working with a team earlier this week that they were all very supportive of each other, both in terms of work and in social terms. One of the team had suffered a bereavement recently and was still coming to terms with it and there were lots of supportive comments and gestures from the group.
In assessing what makes a group successful, I was reflecting that the most successful groups I have worked with have had that sense of mutual support - it helps to get them through the difficult times.
However, it can also work against you if the teams support each other to resist improvement or change and that is why careful preparation of the organisation is essential if you want to get the most of your improvement programme.
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