Is it always about money?

Something somebody said to me today reminded me that improving organisations is not always about making money.

Somtimes it is about creating better working environments to raise the morale of people (which may or may not have a financial impact), improve the quality of service delivered to customers (who could be patients in the NHS) and sometimes it is about changing the way that people think about the work they do, the services they deliver or receive or the people they work with.

Even if a project is about money, we need to also remember that the change process will be impacting on a wide range of people issues - which if you forget will mean you will probably fail!